If you work in fundraising in Australia or New Zealand, chances are you’ve come across Blackbaud Raiser’s Edge, you may even be currently using it. It’s been a well-known donor CRM for years. But alas, you have come to this article and are asking; “are there better...
What is moves management? At its core, moves management is about the intentional steps you take to deepen a donor’s connection with your organisation. Every thank-you call, event invite, impact update, or personal message is a “move” that helps transform a first-time...
When you’re managing Finance, Inventory, or Supply Chain in Dynamics 365 Finance & Operations (F&O), one of the trickiest areas is inventory costing. Get it wrong, and suddenly your margins don’t make sense, your cost of goods sold (COGS) is off, and your...
For any member-based organisation or association, a well-defined membership management strategy is the foundation of growth, engagement, and long-term sustainability. It’s more than just tracking who’s in and who’s out; it’s about creating a...
There are some important changes coming to how Dynamics 365 F&O licenses are managed, and it’s something every business needs to be across. Microsoft is introducing a more active approach to license enforcement, with all user licenses needing to be assigned...
There is a fresh wave of innovations available in Dynamics 365 Finance & Operations. Version 10.0.44 will be available from next month, June 2025, it’s time to have a look at the suite of enhancements now available to you. What are the key updates in Dynamics 365...
Recent news of Mitel’s financial restructuring has understandably caused concern for many Australian and New Zealand businesses relying on their contact centre solutions, or for those considering implementing their Contact Centre solutions. Customer...
A guide to call centre software for Australian and New Zealand organisations, who are looking for a contact centre management solution in the cloud and backed by dedicated support. In February, Avaya announced a mandatory 200-seat monthly minimum commitment for...
With Microsoft’s announcement of the Customer Service Hub’s discontinuation in February 2025, a smooth transition to the Customer Service Workspace is front of mind. Migrating to a new platform usually requires careful planning and execution. Here’s a...
Microsoft is discontinuing the Dynamics 365 Customer Service Hub, which as of February 2025, will no longer be available to new Customer Service customers with Enterprise licenses. Existing users of Customer Service Hub can upgrade to the new Workspace app at any...
